Privacy Policy

Introduction

National Cartage Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight management system and related services (the "Service").

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and business information when you create an account or contact us.
• Business Data: Customer information, vendor details, shipment records, invoices, and other freight management data you enter into the Service.
• Employee Information: For authorized users, we collect employment-related information necessary for system access and operations.
• Payment Information: Billing details and payment records processed through our payment partners.
• Communications: Records of your communications with us, including support requests and feedback.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process freight orders, shipments, invoices, and payments
• Synchronize data with integrated accounting systems (such as QuickBooks)
• Process payments through secure payment processors
• Send transactional communications, including invoices, payment confirmations, and service updates
• Respond to your requests, questions, and provide customer support
• Comply with legal obligations and protect our legal rights
• Detect, prevent, and address technical issues

Third-Party Integrations

Our Service integrates with the following third-party services to provide core functionality:

• Intuit QuickBooks Online: For accounting synchronization, including customer records, invoices, and payment data. Your use of QuickBooks is subject to Intuit's Privacy Policy.
• Stripe: For secure payment processing. Payment card information is processed directly by Stripe and is subject to Stripe's Privacy Policy.
• Clerk: For user authentication and account management, subject to Clerk's Privacy Policy.
• Resend: For transactional email delivery, subject to Resend's Privacy Policy.
• Supabase: For database hosting and storage, subject to Supabase's Privacy Policy.

We only share the minimum information necessary for these services to function. We encourage you to review the privacy policies of these third-party providers.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Business records related to freight operations, invoices, and payments are retained in accordance with applicable Canadian tax and business record retention requirements.

Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: