Frequently asked questions

You can request a quote online through our quote form, call us directly at (306) 721-4744 (Regina) or (306) 931-4617 (Saskatoon), or reach out through our contact page. We typically respond within 1 business day.

For an accurate quote, we need the pickup and delivery locations (city and postal code), shipment weight and piece count, commodity description, and any special requirements like inside delivery or temperature control.

For one-time shipments, no account is required. For regular shipping, we recommend setting up an account for easier billing, rate management, and access to online tools.

We primarily serve Regina, Saskatoon, and the surrounding Saskatchewan region. Our two terminal locations allow us to provide efficient service throughout the province. For shipments outside our primary area, please contact us to discuss options.

Standard transit between our Regina and Saskatoon terminals is next-day delivery. Same-day service may be available for urgent shipments—please contact us to arrange.

Yes, we are certified to handle dangerous goods. Our drivers are trained and carry the appropriate documentation. Please notify us when booking if your shipment contains hazardous materials.

Yes, we have refrigerated trailers available for temperature-sensitive freight including pharmaceuticals, food products, and other perishables. Temperature is monitored throughout transit.

We handle shipments from small parcels to full truckloads. For LTL freight, we can accommodate most standard pallet sizes. Contact us for oversized or heavy freight to discuss equipment options.

Pricing is based on several factors including origin/destination, shipment weight, piece count, and any additional services required (inside delivery, appointments, etc.). We offer competitive rates and volume discounts for regular shippers.

Fuel surcharge (FSC) is a variable charge that adjusts based on fuel prices. It helps us manage fuel cost fluctuations without constantly changing base rates. The current FSC percentage is posted on our invoices.

We accept cheques, EFT/wire transfers, and credit cards (Visa, Mastercard). Payment terms are typically Net 30 for approved accounts. Credit card payments can be made through our secure online portal.

Yes, we offer competitive rates for businesses with regular shipping needs. Contact us to discuss a custom rate agreement based on your shipping volume and lanes.

Yes, we provide proof of delivery for all shipments. For real-time tracking updates, please contact our customer service team with your PRO number or reference number.

If no one is available, our driver will make note of the attempted delivery. We will contact you to arrange a re-delivery. Note that attempted delivery fees may apply.

Yes, we can schedule deliveries for specific time windows. Appointment delivery may incur an additional charge. Please specify your requirements when booking.

If you receive a damaged shipment, note the damage on the delivery receipt and contact us immediately. Take photos of the damage and packaging. We will work with you to resolve the claim.

Cross-docking is the process of unloading incoming freight and loading it directly onto outbound vehicles with minimal storage time. It reduces handling, speeds up delivery, and can lower costs compared to traditional warehousing.

Yes, we offer short-term and long-term warehousing at both our Regina and Saskatoon terminals. Services include inventory management, pick and pack, and flexible access hours.

Absolutely. Our dock teams can handle pallet building, breakdown, shrink-wrapping, labeling, and freight consolidation. This is a popular service for drivers passing through who need loads restacked.

Regina Terminal: Monday-Friday, 7:00 AM - 4:00 PM. Saskatoon Terminal: Monday-Friday, 8:00 AM - 5:00 PM. Both locations are closed on weekends and statutory holidays.

Regina: (306) 721-4744. Saskatoon: (306) 931-4617. You can also reach us any time through our contact page and we will route your message to the right terminal.

After-hours service may be available by special arrangement. Contact us in advance to discuss your needs. Additional charges will apply for service outside regular business hours.